Bajo Rental
Cancellation Policy
We aim to be fair to both guests and our partners. Please read these terms before confirming your booking.
Cancellation Tiers
| Situation | Refunded (of what you have paid) | |
|---|---|---|
| Cancellation 30 days or more before departure | Full refund, less the processing fee | |
| Cancellation 14–29 days before departure | 70% of what you have paid | |
| Cancellation 7–13 days before departure | 50% of what you have paid | |
| Cancellation less than 7 days before departure | No refund | |
| Any time, if you bring your own replacement | Full refund | |
| No-show | Forfeited | No refund |
| Bajo Rental overbooking | Full refund | Full refund + Rp 50,000 voucher |
| Force majeure (natural disaster, government travel ban, extreme weather) | Full refund | Full refund |
Full Policy Details
1. Deposit and Balance
A 30% deposit confirms your booking. The balance can be paid any time before departure — the departure day itself is fine. A booking made less than 7 days before departure is paid in full up front, because there is no longer room for a balance to arrive. If you cancel, what comes back is worked out from the ladder above on the amount you have paid — the deposit is not automatically forfeited.
2. How Much Comes Back, and When
Refunds follow the ladder above and are calculated on what you have actually paid, not on the trip price. Cancel 30 days or more before departure and you get everything back less the processing fee; 14–29 days returns 70%; 7–13 days returns 50%.
3. Cancellation Less Than 7 Days Before Departure
Inside 7 days the date is effectively sold: capacity is closed and the operator has already committed cost to it. Cancellations made less than 7 days before departure are not refunded. The one exception runs at any notice — if you bring your own replacement for the seat or the unit, you get everything back.
4. No-Show
If a guest does not appear at the agreed pick-up location and time without prior notice, the booking is treated as a no-show. The full amount paid is forfeited and no refund will be issued.
5. Bajo Rental Overbooking
In the rare event that Bajo Rental is unable to fulfil a confirmed booking due to an overbooking error on our side, you will receive a full refund of all amounts paid, including the deposit, plus a Rp 50,000 voucher applicable to your next booking with us.
6. Force Majeure
Cancellations caused by events beyond reasonable control — including natural disasters, official government travel bans, or extreme weather conditions that make the rental unsafe or impossible — qualify for a full refund including the deposit. Documentation may be required.
7. Date Changes
You may request to change your dates at no extra fee, provided the request is made 7 days or more before the original departure and the new dates are available. Date changes are subject to partner availability and cannot be guaranteed. Changes requested inside 7 days are treated as a cancellation at that same notice.
8. Refund Processing
Approved refunds are processed within 3–5 business days to the original payment method used at the time of booking. Bank transfer processing times may vary depending on your financial institution. You will be notified via WhatsApp once the refund has been initiated.
Questions?
Our team is available 7 days a week via WhatsApp. We will respond within 1 hour during business hours (08:00–20:00 WITA).
Chat on WhatsAppPolicy effective from 1 January 2026. Bajo Rental reserves the right to update this policy with reasonable notice.